Store Policy
Customer Care
When shopping online for pre-loved, vintage and antique jewellery it can be hard to determine the condition, age and quality of a piece. Here at The Old Vintage Store we want to take that worry away by offering detailed specifications on each item and evaluating each piece before listing. Any imperfections that are not in line with age will always be highlighted clearly so you can purchase from us with confidence.
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The benefit of buying vintage and antique are that these are pieces which have stood the test of time, the jewellery is quality and crafted in 9ct -22ct gold. We don't sell plated, vermeil etc as we don't like using language which can be confusing. At The Old Vintage Store you can always know what content of gold is in a piece and where possible the exact age of an item.
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We also offer returns when notified within 14 days (see return section), as we want you to be 100% satisfied with the jewellery we sell and bring new life to these already well-loved treasures.
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Whether your'e purchasing a piece for £50 or £1000 the same care will be taken into evaluating a piece and making sure the experience of buying from the Old Vintage Store is an exciting and joyful one. Our messages are always open via Instagram if you have any feedback, questions or queries that can make our business a better place for you.
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Privacy Policy
What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
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How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
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Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
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How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
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Use of Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
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Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
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Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Payment Methods
