Shipping & Returns
Shipping Policy
I offer shipping to the UK and any country which DHL express / Royal Mail is able to ship too.
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PLEASE NOTE: I cannot send to PO BOXES outside of the UK. Failure to provide a residential/business address at checkout will result in cancellation of your order.
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Customs and any other applicable charges are the responsibility of the buyer. Please look into your own countries customs and charges on receipt of purchases from the UK.
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I strive to ship your order as quickly as possible. However, shipping estimates are not guarantees. Your jewellery will be shipped on the next possible working day but delays may occur with our delivery partners which is out of our control.
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If you order from the UK, your item will be shipped with Royal Mail next day special delivery.
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If you order from overseas - your item will be shipped insured with DHL Express or Royal Mail international shipping.
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A tracking number will be assigned once the order is processed. You will receive notification once it is available.
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If in the unlikely event your item does not arrive in the specified times an investigation with our delivery company will take place. Please note this can take 30 days inside the UK and up to 90 days with international items. Once the relevant investigations have been carried out and your item is declared lost or damaged a full refund will be given.
Return Policy
I hope you love the jewellery purchased and in the unlikely event you are not entirely happy - please contact me within 14 days of delivery so we can arrange a resolution.
When buying vintage, antique and preloved jewellery many items will have wear in line with age. Some of the jewellery on site will be over 100 years old. Any imperfections will be shown or mentioned and photographs will form part of the description.
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Returned items should be in the original packaging including any documentation (if applicable). We will issue a refund once the item has been inspected on receipt. If the item has been tampered with, altered or damaged by the buyer - a refund will not be given.
Goods will only be accepted for return if you notify us within 14 days of receipt and MUST be labelled as a return on the packaging. Any return fees incurred as a result of incorrect labelling will be deducted from the return balance.
The item is your responsibility until it reaches back to me. Therefore items must be sent fully insured to the value of the item and tracked.
The cost of returning the item is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. Original postage is non refundable unless the item is damaged or not as described. Customs charges are non refundable.
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Items which have been resized, altered or customised as agreed before shipping are not eligible for return unless the item is damaged or not as described.
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Refunds may take from 3-10 business days after the item has been received safely back and have been approved. Failure to comply to the return policy could result in partial or total loss of your refund. Please read the return policy closely before sending.