When an order is placed we ship on the next available working day to ensure you get your item as quickly as possible. A tracking number will be assigned once the order is processed. You will receive notification once it is available. All UK orders are sent with next day special delivery and should be with you by 1pm the day after they have been shipped. All international orders are sent with either Royal Mail International or DHL Express depending on the value of the item. Royal Mail international expected delivery: - Europe delivery aim: 3-5 working days - Worldwide delivery aim: 5-7 working days DHL Express expected delivery: - Worldwide delivery aim 3-10 working days We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees. Your jewellery will be shipped on the next possible working day but delays may occur with our delivery partners which is out of our control.

"Caratage" is how jewellers measure the content of gold within in a piece of jewellery. In simple terms it tells us what percentage of a piece is solid gold. - 22 carat gold (91.6% gold, 8.4% other alloy metals. This means 916 parts of 1000 are gold) - 18 carat gold (75.0% gold, 25.0% other alloy metals. This means 750 parts of 1000 are gold) - 14 carat gold (58.5% gold, 41.5% other alloy metals. This means 585 parts of 1000 are gold) - 9 carat gold (37.5% gold, 62.5% other alloy metals. This means 375 parts of 1000 are gold) ​ Higher carat pieces are softer than lower carat pieces. If your'e looking for a ring with gemstones set or a daily wear piece, we would usually suggest investing in a piece between 9ct-14ct as the gold is more durable and robust.

We hope you love the jewellery purchased from us and in the unlikely event you are not entirely happy - you must contact us within 14 days of delivery so we can arrange a resolution. Returned items should be in the original packaging including any documentation (if applicable). The item is the buyers responsibility until it reaches us. Therefore items must be sent fully insured to the value of the item and tracked. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. ​ If the item has been tampered with, altered or damaged by the buyer - a refund will not be given. ​ Refunds may take from 3-10 business days after the item has been received safely back and inspected. Refunds will not be given when the buyer refuses to pay customs charges or those alike. Please be aware of your countries on tax's, fee's and customs. If in the unlikely event your item does not arrive in the specified times or is arrives damaged an investigation with our delivery company will take place. Please note this can take 30 days inside the UK and up to 90 days with international items. Once the relevant investigations have been carried out and your item is declared lost or damaged a full refund will be given.

If in the unlikely event your item does not arrive in the specified times an investigation with our delivery company will take place. Please note this can take 30 days inside the UK and up to 90 days with international items. Once the relevant investigations have been carried out and your item is declared lost a refund will be given. In the rare instance where claims have been filed, the item usually arrives a few days after it is expected.

A hallmark is a series of stamped letters, symbols and numbers which when researched can pinpoint exactly where, when and who made the jewellery you see in store. A hallmark traditionally is made up of a: - Sponsor mark - Finesse mark (metal purity) - Assay office mark Sometimes these stamps can be worn or missing entirely due to age, resizing and other factors. If a piece is not hallmarked the relevant testing is undertaken.

​Customs and any other applicable charges are the responsibility of the buyer. Please look into your own countries customs and charges on receipt of purchases from the UK. Any orders which are refused due to charges will not be refunded. Customs charges are non refundable. ​